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Shipping & Returns Policy

At PURE Wellness, we are committed to ensuring that your order is delivered safely, promptly, and with care. Please read the following details about our shipping and return policies.

Carrier

All orders are shipped via PostNL, offering fast and reliable delivery straight to your door.

Processing Time

Orders are processed and shipped within 1–2 business days. Once your order has been dispatched, you will receive a confirmation email with a tracking link.

Estimated Delivery Times

  • Netherlands: 1–2 business days

  • Belgium & Germany: 2–4 business days

  • International: 7–14 business days (depending on destination)

Shipping Costs

Shipping rates are calculated at checkout based on your location and the total weight of your order.

We offer free shipping within the Netherlands for orders over €50.

Tracking Your Order

Once shipped, you will receive a PostNL tracking link via email so you can monitor your delivery in real time.

Delivery Issues

If your order has not arrived within the expected time frame, or if you encounter any issues with delivery, please contact us at lifeyogaenergy@gmail.com. We are here to help.

 

Returns & Refunds

Return Policy

You may return unopened and unused products within 14 days of delivery for a full refund. To be eligible, items must be in their original packaging and condition.

To initiate a return, please email us at lifeyogaenergy@gmail.com with your order number and reason for return. Once approved, we will provide instructions on how to return the item.

 

Please note:

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping method for all returns.

  • We do not accept returns on opened, used, or final sale items, unless the product is defective.

 

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days.

 

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us at lifeyogaenergy@gmail.com within 7 days of delivery. Include photos of the issue so we can resolve it promptly.

If you have any further questions regarding shipping or returns, please don’t hesitate to reach out to our customer service team.

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